frequently asked questions

Got a few questions?

Our Home Specialist’s take the following precautions & measures to fight against the spread of germs and viruses. Our Home Specialist’s are taking steps to do their part in keeping everyone healthy. This includes:

  • Washing hands regularly
  • Disinfecting equipment between each job.
  • Staying home when they are not feeling well.
  • Wearing masks from start to finish
  • Practice physical distancing in your home, as appropriate.

If you would like any additional measures taken contact us directly.

Do’s:

  • Kitchen (clean sink out, counter tops, cabinet faces upper and lower, stove top)
  • All exterior surfaces in all rooms
  • Floors are mopped and vacuumed
  • Bathroom (complete toilet clean, shower, handles, tub, drain)
  • Bedroom  shelving, nightstands, bed frames, tidy up bed)
  • All window sills

 

Don’ts:

  • All Extras are not included (must be selected for an additional cost)
  • The extra time included in deep cleans allows for more detailed work in the above mentioned  Do’s.

Do’s:

  • Everything included in a regular clean +
  • Baseboards
  • Light switches & Door handles
  • Detailed Dusting
  • Back Splashes and Faucet Fixtures are polished
  • Light organization of all rooms (for detailed organization select add on)
  • Extra hour included for high detail areas

 

Don’ts:

  • All Extras are not included (must be selected for an additional cost)

When booking a Move Out or Move In clean, you can expect an all inclusive service. This is our most detailed package and includes 4 of the 7 extra services we offer which you can add to any level of service. These extras include: Inside oven, inside fridge, inside cabinets, and inside all windows. This clean is intended to turn the home someone once lived in, into its original state and ready for new homeowners.

A deep clean is recommended for all first time cleaning by SPRUSE. It allows us extra time to get all the areas that have been missed during regular cleanings in the past. After the initial deep clean, most customers switch to a standard 2 hour clean.

If you cancel before 48 hours you will receive a full refund to the payment information on file.

If you cancel within 48 hours of your booking, your booking is credited to your account to use whenever you’d like. 

If you cancel within 24 hours, it is a non refundable full charge. 

 

 

Our hours of operation are:
Monday – Friday: 8am-9pm
Saturday: 9am-6pm
Sunday: 9am-5pm

To maintain dependability we have closed weekend hours and will only serve customers during the weekdays.

We do not charge for rescheduling as long as it is done before 48 hours of your original booking. Please see our Cancellation & Refund FAQ for further information.

You’ll want to head to your account page, and under settings select billing. In that section it’ll allow you to update billing, address of clean, and your current subscription.

No, Unless it’s within the 48 hour window. Within this two day window if you decide to cancel, the clean will be credited to your account at no penalty for future use.

We do not. Our insurance only covers our cleaners inside your home.

 

Please view your account page, look under “Subscription” to see your next scheduled cleaning. Please remember if that day doesn’t work for you, you can always change it.

Yes, upon request. Please understand that cleaners have personal lives, and can get sick, or request leave. If that occurs we’ll ask to either reschedule, or send a different cleaner.

You do not! However if it’s your first time signing up for a Spruse cleaning, initial introductions always help develop the personable relationship with your home specialist.

You sure can! With 400+ 5 star reviews and climbing and our cleaners being federally and state wide background checked we vet the best, and get rid of the rest.

We are! We’re currently insured for up to $2M in general liability damage. Licensed in Washington state. And bonded through Hiscoxx.

In some instances “Harsh” chemicals are strictly used on tough to clean areas. For example, a glass shower door with calcium buildup will require CLR to clean.

Yes! It is actually preferred after the initial visit. This way we’re not holding you up if there’s traffic or if parking is a little harder than usual to find.

Yes it is. However there is no suggested percentage, whatever feels good to you. Any amount is appreciated by your Home Specialist.

This seldomly occurs but accidents do happen. Please  contact our office immediately to work with our insurance to get the object of value replaced.

We do not! This is a strict policy as we’re adamant to provide an awesome experience for the customer, but equally providing the safest working conditions for our cleaners.

Cleaners will always find more to do to clean up your home with the time you’ve paid for. If a cleaner does happen to leave early contact our offices immediately.

If you are not happy with the service for any reason please call us immediately for further instructions. A Re-scheduled clean must be made within 2 business days of the original appointment.

Yes, this is to ensure your day and time is reserved. This may seem inconvenient and unorthodox as a service company. But due to fraudulent billings in the past we’ve changed to this standard to ensure all cleanings are paid for before service. 

No, are rates are calculated by the information you provide on our booking page. We provide some of the lowest rates in the industry.

An additional booking must be made. In most cases this is because the lack of cleanliness required more time to begin with. 

When you book online be sure to select the current level of cleanliness of your home. This ensures the proper amount of time is allocated to cleaning your home during your scheduled booking. Improper booking information will require you to reschedule at full rate.

We’ve simplified the industry standard for booking cleaning services by removing the standard home walk through and any implementation of square footage into our rates. Be selecting 1 of 3 options we can ensure their will be enough time to clean your home.

Areas that are often left cluttered will have the added time for proper organization. Some areas that are often left unorganized are pantry’s, bedroom closets, bathroom counters, entryways, kitchen counters, etc.
Please head to the “account” page on our website, login into your account. Find “cancel my account” and submit a quick form to successfully cancel your clean.
To get the most out of your scheduled cleaning evaluate the current condition of your home with honesty. This will determine if your home is cleaned in one passthrough and avoids any need for rescheduling a second cleaning at cost.”

Have more questions? Contact us